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This Privacy Policy describes how Harpwro Enterprises Incorporated treats
information received about you when you become a Harpwro Enterprises Incorporated customer, when you provide
information to us (for instance, by purchasing goods or services through our
Web Site or by responding to our customer surveys), and when you use Harpwro Enterprises Incorporated
to explore the World Wide Web. This policy is organized into the following sections:
Please read the Privacy Policy carefully. Also, please
remember that no computer system should be considered safe from intrusion. E-mail
may pass through many computer systems, and should not be considered a secure
means of communication unless encrypted. Even then, information is only as secure
as the encryption method. Therefore, although we take many precautions to protect
our system and our servers, we cannot guarantee the security of any data on any
server, including "secure servers."
Customer Information [Back
to the Top]
Customer information is information such as name,
address, telephone number, and credit card information -- information that identifies
a particular individual or business. Harpwro Enterprises Incorporated collects and stores customer information
in the following ways:
As part of a customer's registration for Harpwro Enterprises Incorporated's
services, customers must provide their user name, address, telephone number(s),
company name (if applicable), and credit card or other billing information.
We confirm your requested e-mail address(es) or
domain registration(s) or Web site(s). Depending on the Harpwro Enterprises Incorporated service(s) you
select, we will give you a Harpwro Enterprises Incorporated user ID number and one or more passwords that
you must use to access and receive the services. We retain this information
in our customer databases.
If you purchase other goods or services from Harpwro Enterprises Incorporated
through our Web Site, we will also collect your billing information.
How We Use Customer Information
The customer information that we collect during
the registration process is or may be used:
- For billing purposes;
- To examine system accounting logs, user mailboxes
and other company records to resolve e-mail and other system errors or problems;
- To make sure that only Harpwro Enterprises Incorporated customers are
able to access certain member-only services.
This information is kept on limited access computers
and is only available to those employees who have a need to know.
- We provide some information to companies that
we use to perform certain functions for us -- for example, credit card numbers
are sent to a credit card processing company for billing, and address information
may be given to a shipping company to send out our products. These companies
are authorized to use this information only for the expressed purpose of completing
Harpwro Enterprises Incorporated business and are not authorized to release
this information to other third parties.
- Occasionally, we use our customer database to
distribute Harpwro Enterprises Incorporated newsletters or important notices
to our customers.
- We will share customer information with governmental
authorities when legally required to do so, and may cooperate with these authorities
investigating claims of illegal activity such as (but not limited to) illegal
transfer or use of copyrighted material, or postings or e-mail containing
threats of violence, child pornography, SPAM, etc.
- Harpwro Enterprises Incorporated does not permit
SPAM of any type, whether this be sent using our servers or advertising Web
Sites or clients hosted on our servers. We will provide information
to other ISP's if you violate this policy. Harpwro Enterprises Incorporated
will assist in disclosing a SPAMMER's information to any and all lists that
gather such information to identify and prevent further abuse of the Internet.
Except under the circumstances described above,
we do not disclose customer information to third parties.
Changes to Your Customer Information
You may review and update the information you provide
to us as part of the registration process by using the Account Management web
page at:
https://secure.harpwro.com/account
Voluntary Customer Surveys
[Back to the Top]
If you have been with Harpwro Enterprises Incorporated for a while, you most
likely know that we periodically conduct both business and individual customer
surveys. We encourage all of our customers to participate in these surveys because
they provide us with important information that helps us to improve the types
of services we offer and how we provide them to you. Your personal information
and responses will remain strictly confidential, even if the survey is conducted
by a third party. Please remember that your participation in our customer surveys
is voluntary.
How We Use Customer Survey Responses
We take the information we receive from individuals
responding to our Customer Surveys and combine (or aggregate) it with the responses
of other Harpwro Enterprises Incorporated customers to create broader, generic responses to the survey
questions (such as gender, age, residence, hobbies, education, employment, industry
sector or other demographic information). We then use the aggregated information
to improve the quality of our services to you, and to develop new services and
products. The aggregated information may be shared with third parties.
Web Site Use and Navigation
Information [Back to the Top]
Each time a user visits our Web Site, certain anonymous
use and navigation information is collected by our servers. This information
is aggregated and anonymous. It tell us how our Web Site is used and navigated,
including the number, frequency and duration of visits to each Web page.
How We Use Web Site Use and Navigation Information
Like customer survey information, we use the anonymous,
aggregated information to improve the content and navigation features of our
Web Site. We also may use the anonymous, aggregated information to enable Harpwro Enterprises Incorporated
Partners or advertisers to evaluate whether to post advertising banners or other
material on the Harpwro Enterprises Incorporated Web Site.
Cookies [Back
to the Top]
Like most Web sites, Harpwro Enterprises Incorporated makes use of browser
"cookies". Cookies are files written to a user's hard disk and read
by server programs to inform a Web site if the user has previously visited that
site.
Our Account Management Web page may use cookies
to store and retrieve session identifiers that correspond to a secure database
containing each customer's user name and password information. This is designed
to facilitate access by customers to Harpwro Enterprises Incorporated member services. Customers cannot
access the Account Management Web pages unless they have a browser that supports
these cookies. These cookies do not enable third parties to access any of your
customer information.
Companies who advertise on our Web Site may also
use cookie technology. We do not control the use of cookies by our advertisers.
Changes to Harpwro Enterprises Incorporated's Privacy
Policy [Back to the Top]
We may make changes to this policy from time to
time. We will post changes to our Privacy Policy here, so be sure to check back
periodically. We may also decide to notify our customers by e-mail of significant
changes.
Questions, Comments or Concerns
[Back to the Top]
If you have any questions, comments or concerns
about our Privacy Policy you may contact us at policy@harpwro.com
Copyright Terms [Back to the Top]
All Web site design, text, graphics, sound, video, the selection and arrangement thereof, and all software Copyright © 2001, Harpwro Enterprises Incorporated. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hardcopy portions of this Web site for the sole purpose of placing an order with Harpwro Enterprises Incorporated or using this Web site as a infomation resource. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Harpwro Enterprises Incorporated is strictly prohibited.
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