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Harpwro's Policies

Harpwro Enterprises Incorporated is sensitive to protecting the private information that our customers and visitors provide to us. We also want you to have the opportunity to obtain interesting and useful information, products and services through Harpwro Enterprises Incorporated. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment to making sure your experience with us is a good one.

This Privacy Policy describes how Harpwro Enterprises Incorporated treats information received about you when you become a Harpwro Enterprises Incorporated customer, when you provide information to us (for instance, by purchasing goods or services through our Web Site or by responding to our customer surveys), and when you use Harpwro Enterprises Incorporated to explore the World Wide Web. This policy is organized into the following sections:

  • Customer Information
  • Customer Surveys
  • Site Use and Navigation
  • Stored Web Site Cookies
  • Changes to the Privacy Policy
  • Comments or Concerns
  • Harpwro's Copyright Policy
  • Please read the Privacy Policy carefully. Also, please remember that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method. Therefore, although we take many precautions to protect our system and our servers, we cannot guarantee the security of any data on any server, including "secure servers."

    Customer Information [Back to the Top]

    Customer information is information such as name, address, telephone number, and credit card information -- information that identifies a particular individual or business. Harpwro Enterprises Incorporated collects and stores customer information in the following ways:

    As part of a customer's registration for Harpwro Enterprises Incorporated's services, customers must provide their user name, address, telephone number(s), company name (if applicable), and credit card or other billing information.

    We confirm your requested e-mail address(es) or domain registration(s) or Web site(s). Depending on the Harpwro Enterprises Incorporated service(s) you select, we will give you a Harpwro Enterprises Incorporated user ID number and one or more passwords that you must use to access and receive the services. We retain this information in our customer databases.

    If you purchase other goods or services from Harpwro Enterprises Incorporated through our Web Site, we will also collect your billing information.

    How We Use Customer Information

    The customer information that we collect during the registration process is or may be used:

    • For billing purposes;
    • To examine system accounting logs, user mailboxes and other company records to resolve e-mail and other system errors or problems;
    • To make sure that only Harpwro Enterprises Incorporated customers are able to access certain member-only services.

    This information is kept on limited access computers and is only available to those employees who have a need to know.

    • We provide some information to companies that we use to perform certain functions for us -- for example, credit card numbers are sent to a credit card processing company for billing, and address information may be given to a shipping company to send out our products. These companies are authorized to use this information only for the expressed purpose of completing Harpwro Enterprises Incorporated business and are not authorized to release this information to other third parties.
    • Occasionally, we use our customer database to distribute Harpwro Enterprises Incorporated newsletters or important notices to our customers.
    • We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence, child pornography, SPAM, etc.   
    • Harpwro Enterprises Incorporated does not permit SPAM of any type, whether this be sent using our servers or advertising Web Sites or clients hosted on our servers.  We will provide information to other ISP's if you violate this policy.  Harpwro Enterprises Incorporated will assist in disclosing a SPAMMER's information to any and all lists that gather such information to identify and prevent further abuse of the Internet.  

    Except under the circumstances described above, we do not disclose customer information to third parties.

    Changes to Your Customer Information

    You may review and update the information you provide to us as part of the registration process by using the Account Management web page at:

    https://secure.harpwro.com/account

    Voluntary Customer Surveys [Back to the Top]

    If you have been with Harpwro Enterprises Incorporated for a while, you most likely know that we periodically conduct both business and individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Please remember that your participation in our customer surveys is voluntary.

    How We Use Customer Survey Responses

    We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other Harpwro Enterprises Incorporated customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. The aggregated information may be shared with third parties.

    Web Site Use and Navigation Information [Back to the Top]

    Each time a user visits our Web Site, certain anonymous use and navigation information is collected by our servers. This information is aggregated and anonymous. It tell us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.


    How We Use Web Site Use and Navigation Information

    Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site. We also may use the anonymous, aggregated information to enable Harpwro Enterprises Incorporated Partners or advertisers to evaluate whether to post advertising banners or other material on the Harpwro Enterprises Incorporated Web Site.

    Cookies [Back to the Top]

    Like most Web sites, Harpwro Enterprises Incorporated makes use of browser "cookies". Cookies are files written to a user's hard disk and read by server programs to inform a Web site if the user has previously visited that site.

    Our Account Management Web page may use cookies to store and retrieve session identifiers that correspond to a secure database containing each customer's user name and password information. This is designed to facilitate access by customers to Harpwro Enterprises Incorporated member services. Customers cannot access the Account Management Web pages unless they have a browser that supports these cookies. These cookies do not enable third parties to access any of your customer information.

    Companies who advertise on our Web Site may also use cookie technology. We do not control the use of cookies by our advertisers.

    Changes to Harpwro Enterprises Incorporated's Privacy Policy [Back to the Top]

    We may make changes to this policy from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically. We may also decide to notify our customers by e-mail of significant changes.

    Questions, Comments or Concerns [Back to the Top]

    If you have any questions, comments or concerns about our Privacy Policy you may contact us at policy@harpwro.com

    Copyright Terms [Back to the Top]
    All Web site design, text, graphics, sound, video, the selection and arrangement thereof, and all software Copyright 2001, Harpwro Enterprises Incorporated. ALL RIGHTS RESERVED.

    Permission is granted to electronically copy and to print in hardcopy portions of this Web site for the sole purpose of placing an order with Harpwro Enterprises Incorporated or using this Web site as a infomation resource. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Harpwro Enterprises Incorporated is strictly prohibited.

     
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