Multiple France nodes (FR100KVM, FR101KVM, FR102KVM, FR103KVM, FR104KVM, FR105KVM, FR106KVM, FR107KVM, FR108KVM, FR109KVM, and FR1000 Shared Hosting Server) are currently offline.
UPDATE: This is an issue with the DataDock Strasbourg facility, and servers themselves are healthy. There was a water leakage that got to a room with batteries. They had to power off one of the floors within the facility. Currently we are waiting for Electricians to clear/replace the batteries before power can be restored to that floor. This affected the located batteries in this room which forced the DataDock DC to turn off the power of the room where either our servers, or our network infrastructure might be located in.
None of our servers are affected by any water damage but are simply powered off for the meantime. The reason why your service is not accessible is because of parts of our network is affected.
UPDATE1: As of now this is what DataDock states for ETA: "We cannot present a precise timetable for recovery at the moment. Preliminary estimates indicate that the failure is expected to last until the evening hours."
UPDATE2: The water leakage caused damage to batteries of DataDock's UPS system. Due to failure of the electrical UPS system, this room currently cannot be supplied with electricity at this time.
Electrical specialists analyzed the situation and developed a plan to remove the damaged battery blocks from the UPS system. This is required to get the power restored. The work of removing the damaged batteries is currently being carried out, but it may take some time to complete. Therefore we cannot provide an ETA information now.
We assure you that our team is working diligently alongside with the DataDock facility to resolve the issue as quickly as possible.
We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your services.
UPDATE3: This is the latest update we received:
As next step, electrical specialists evaluate if and how the electrical infrastructure can be restored and power switched back on. This external vendor is working during the night on this.
Due to the complexity of this damaged UPS system, we cannot provide a concrete ETA information.
We assure you that our team is working diligently to resolve the issue as quickly as possible.
UPDATE4: This is the latest update we received:
Most servers are now back online, but there are still sectors of the datacenter offline, not affecting our clients now
Due to the complexity of this damaged UPS system, we cannot provide a concrete ETA information.
We assure you that our team is working diligently to resolve the issue as quickly as possible.